Refund & Cancellation Policy

Effective Date: July 11, 2026. Review our straightforward guidelines regarding subscriptions and sponsorships.

1. Standard Listing Subscriptions

We want you to be completely satisfied with your business promotion. Standard listing subscriptions (Claimed Verified, Premium, and Pro Local packages) are subject to the following rules:

14-Day Refund Guarantee: New monthly or annual subscription sign-ups may request a full refund within 14 days of the initial purchase date if the listing service does not meet expectations.
Cancellation Timing: You can cancel your recurring monthly or yearly subscription at any time. Upon cancellation, your listing remains active in its upgraded state until the end of the current paid billing cycle, after which it reverts to Free/Standard status.

2. Excluded Services (Non-Refundable)

Certain marketing placements reserve limited inventory and are non-refundable:

City and Category Sponsorships: These premium placements block competitors and occupy fixed positions. Once purchased, sponsorships are non-refundable, but can be canceled at any time to prevent renewal at the end of the term.
Verification Setup Fees: Any one-time document verification review fees are non-refundable once manual review has commenced.

3. Processing Refunds

To request a refund within your 14-day window, please contact our support team at billing@greaterutah.com with your business name, listing link, and invoice details. Approved refunds are processed back to the original payment method within 5 to 10 business days.